Home » Guides » Japan Luggage Delivery: How to Send Your Bags To & From the Airport

Japan Luggage Delivery: How to Send Your Bags To & From the Airport

Save yourself from having to lug around your heavy bags while sightseeing in Japan.
Yamato Transport Truck

So you’ve just touched down the airport and cleared immigration and customs, and now you’re so fired up and ready to explore everything that Japan has to offer. Your check-in time at the hotel is in the afternoon anyway so you just wanted to go ahead and explore the city first – however you realize that you gots your heavy bags with you, and you don’t want to have to carry them around with you when riding the trains and all that.

This is a common source of hassle among travelers, especially those traveling with little kids and those with a lot of bags with them.

The solution? Just go to the luggage delivery desks at the airport and have them send your heavy baggage to your hotel – this way, you can simply go ahead and do your touristy agendas without the heavy burden of your bags and expect that your bags are there waiting for you at the hotel just in time for check-in.

Read more: Figuring out how to get yourself from Narita Airport to downtown Tokyo? Check out my blog post on the most practical ways to get from Narita Airport to Tokyo.

Pros of using a luggage delivery service:

  • Perfect for those what don’t want to have to deal with ‘heavy baggage’ and just proceed to explore the city right away, without having to first go to the hotel just to drop the bags.
  • Perfect for families / groups that have a large number of suitcases with them.
  • Lugging around a large suitcase when you can actually just have it inexpensively delivered to your next destination is a no brainer.
  • Fees can be the same as paying for luggage storage lockers (depending on the size of your bag and the length of the storage time)
  • You can have your bags delivered from one hotel to another, or from one city to another – this is perfect for those who want to explore different places in Japan.

Cons of using a luggage delivery service:

  • You will not have your bags with you for a certain period of time.
  • You have to figure things out a bit and there can be language barrier at times.
  • Can cause anxiety if you’re not used to having your luggage delivered in a foreign country.

As you can see above, the Pros definitely outweigh the Cons (and the cons are actually very manageable). It’s a good thing there are luggage delivery services that are not only trustworthy and very efficient with their services – they’re reasonably priced too:

1. Yamato Transport

Known for their iconic yellow/black “cat mom-carrying-kitten” logo, Yamato Transport for me is probably the best option out there. With Yamato Transport’s Hands-Free Travel service you can send your luggage from the airport to your hotel and back, and you can also send your bags to another city or hotel if you’re traveling across Japan.

Yamato Transport popularized the term Ta-Q-Bin (aka Takkyubin or 宅急便) which means “shipping/fast delivery at home” or “door-to-door delivery service” and they’ve been in the business for more than 100 years. They’re just everywhere and they have dedicated desks at the airport. It also helps that their website is very English-friendly.

2. Sagawa Express

With their “Sightseeing without Baggage” service, Sagawa Express has crafted a shipping website that’s dedicated to helping tourists load off their heavy baggage and just head back to sightseeing by offering a number of relatively affordable services such as same-day airport to hotel delivery, hotel to airport delivery (airport receiving service), city to city delivery (regular delivery), and a temporary baggage storage service.

All these are aimed at helping out tourists with their luggage so that we can all focus on that one thing we came to do: touristing. 😉

3. JAL ABC Airport Luggage Delivery Service

Owned and operated by Japan Airlines (JAL), their Airport Luggage Delivery Service is one great contender in the luggage delivery battle. They have amazing baggage drop off and baggage claim counters in the airports and they deliver on the dot.

One thing to note here is that JAL ABC pretty much specializes in luggage delivery between the airport and the hotel, and that’s pretty much it. If you need to send your luggage from your hotel to a different accommodation or to a different city, JAL ABC is not it.

4. LuggAgent

LuggAgent is very different from Yamato and JAL ABC in a sense that it has a more worldwide approach. LuggAgent serves other world destinations and Japan is one of them.

They’re a bit expensive at around ¥7,517 per bag if you’re sending from NRT or HND airport to downtown Tokyo, so I’m keeping this option last in the list (you know, just in case you run out of options).

JAL ABC Luggage Delivery counter at the airport
A JAL ABC luggage delivery counter at your service at the Narita Airport.

See below comparison table to help you decide which service to take.

Yamato TransportSagawa ExpressJAL ABCLuggAgent
Service available in English?YESYESYESYES
Dedicated airport counters available?YES
– Narita International Airport (NRT) Terminal 1 and 2 (both Arrivals and Departures area)
– Narita International Airport (NRT) Terminal 3 (Arrivals area)
– Haneda International Airport (HND) Terminal 1 and 2 (Arrivals area)
– Haneda International Airport (HND) Terminal 3 (both Arrivals and Departures area)
– Kansai International Airport (KIX) Terminal 1 International Arrivals (1F) https://www.kansai-airport.or.jp/en/service/delivery/03.html
YES
Narita International Airport (NRT) Terminal 1 & 2
Haneda International Airport (HND) Terminal 1 & 2 (1st Floor)
Fukuoka International Airport (FUK) 1F
Check out their official list of airport counters.
YES
– Narita International Airport (NRT) Terminal 1 and 2 (both Arrivals and Departures area)
– Haneda International Airport (HND) Terminal 3 (both Arrivals and Departures area)
– Kansai International Airport (KIX) Terminal 1 (both Arrivals and Departures area)
– Chubu Centrair International Airport Terminal 1 (Arrivals area)
NO (LuggAgent employee will arrive at the airport to collect your baggage)
Regions CoveredTokyo, Osaka, Kyoto, Chiba, Kanagawa, Tochigi, Miyagi, Iwate, Hokkaido, Ishikawa, Mie, Aichi, Hiroshima, Oita, KumamotoTokyo, Kyoto, Kanagawa, Gifu, Fukuoka, KumamotoFrom airport to your destination of choice and back to the airport only.Tokyo, Osaka, Kyoto, Fukuoka, Fujikawaguchiko, Hakone, Kobe, Nara, Okinawa, Sapporo, Tokyo, Yokohama
Same-day DeliveryYES (depends on the time bags are dropped and the destination). More infoYES (depends on the time bags are dropped and the destination)YES (depends on the time bags are dropped and the destination) Same-day delivert service is only available in Haneda Airport to certain hotels in Tokyo bay area.YES (depends on the time bags are dropped and the destination)
City to City or Hotel to Hotel ShippingYES (Check with your hotel if they provide the service with Yamato). More infoYES (Check with your hotel if they provide the service with Sagawa)NOYES (Check with your hotel if they provide the service with LuggAgent)
Ship to and from Konbini (convenience store)Yes, but limited to 7-eleven and Family Mart. Not all konbini stores accept such services, so please check first with your local konbini of choice.Possibly not / unknown (yet)NONO
Hotel to Airport DeliveryYES (Check with the hotel reception if they service Yamato)YES (Check with the hotel reception if they service Sagawa)YES (Check with the hotel reception if they service JAL ABC)YES (Check with the hotel reception if they service LuggAgent)
Accepted luggage sizeEach luggage must not exceed 160cm (height, width, and depth combined) and must not weigh more than 30kg.Each luggage must not exceed 160cm (height, width, and depth combined) and must not weigh more than 30kg.
*Note that if dropping bag from Kyoto, the each luggage must not exceed 140cm and must not weigh more than 20kg.
Each luggage must not exceed 240cm (height, width, and depth combined) and must not weigh more than 50kg.
*Note that if dropping bag from Kansai, the each luggage must not exceed 160cm and must not weigh more than 30kg.
Each luggage must not exceed 180cm (height, width, and depth combined) and must not weigh more than 32kg.
PRICE (sample only)NRT/HND to Tokyo: around 2,500 to 3,000 per bag. Can increase based on bag size / distance.NRT/HND to Tokyo: ¥2,220 per bag. Can increase based on bag size / distance.
Check the official Price List here: https://www.sagawa-exp.co.jp/ttk/english/service/price.html
NRT/HND to Tokyo: Around ¥2,500 to ¥3,000 per bag. Can increase based on bag size / distance.NRT/HND to Tokyo: ¥7,517 per bag. Can increase based on bag size / distance.
How to BookGo to the Yamato Transport desk at the airport to drop your bags, or ask the hotel reception if sending your luggage from your hotel.Go to the Sagawa desk at the airport to drop your bags, or ask the hotel reception if sending your luggage from your hotel.Go to the JAL ABC desk at the airport to drop your bags, or ask the hotel reception if sending your luggage from your hotel.Book via Klook 24 hours in advance to arrange a bag pick up. Note that if you are booking from an AirBnB, you have to book 72 hours in advance.
After booking, a confirmation email from LuggAgent will be sent to you containing detailed information.
For more information: https://luggagent.com/products/Japan-c143942792
Official Websitehttps://www.global-yamato.com/en/hands-free-travel/https://www.sagawa-exp.co.jp/ttk/english/index.htmlhttps://www.jalabc.com/en/hands-freetravel/airport-baggage-delivery.htmlhttps://luggagent.com/products/Japan-c143942792
Comparison table of the luggage delivery services of Yamato Transport, Sagawa Express, JAL ABC, and LuggAgent.

Tips on using these Luggage Delivery Services

  • The reception attendant at your hotel will usually be very happy to assist you fill out your waybill and coordinate with the service provider for you, but there are cases when this is not possible especially in hostels, AirBnBs, and hotels in general that do not have 24/7 reception and noone will be able to give or receive your bags for you. Before booking any delivery, make sure with the hotel that they are able to accept / send your bags for you with your chosen courier.
  • When making a delivery booking, keep the following information handy as you will need these to fill out your waybill: flight details, hotel info/delivery address, email address, a working local phone number of the hotel receiving / sending your bags.
  • Take note of when your bag is expected to arrive, and make sure that you or someone will be there to receive the luggage – although customer service is impeccable, it’s still a bit of a hassle for both ends to have to coordinate in case you miss your requested schedule.
  • If your luggage will be delivered the next day, make sure to bring stuff that will last you for at least a day.
  • Say you’re hopping from one city to another – want to go luggage free for 1 more day? If your courier allows, just add one more day to your desired baggage arrival date in the form and you’re luggage free for an extra day.
  • The size and weight of your bad can also add an additional cost, so still try to pack light where possible.
  • For safety purposes, make sure to remove flammable and dangerous items from the bags.
  • As always, keep all your important belongings with you. Don’t include them in your luggage that’s for delivery.

Frequently Asked Questions

  1. Are luggage delivery services reliable?
    • Couriers in Japan follow very strict standards and are highly efficient and reliable, so you can be sure that you will receive your bag in good condition and at the agreed upon date/location. Just make sure not to miss your side of the agreement or it may be a hassle.
  2. I’m worried about the luggage getting damaged or lost in transit.
    • Same with number 1 above, Japanese couriers follow very high standards and will take good care of your luggage for you. There’s a higher chance that you’ll damage your luggage while lugging it around the train stations as you go to your destination. 😛 In the unlikely case this happens, call them up to see what they can do to fix the issue.
  3. Can I send to a residential address?
    • Yes you can, but the problem for tourists is that you have to make sure there’s someone with a working Japanese phone number who will be receiving your luggage at the other end (either you or someone from that address.) This is why it’s sometimes hard to send to AirBnBs because usually noone will be there to receive it.

Have any questions, or tips to share? Feel free to comment down below! 🙂

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Leave the first comment

Yamato Transport Truck
Home » Guides » Japan Luggage Delivery: How to Send Your Bags To & From the Airport

Japan Luggage Delivery: How to Send Your Bags To & From the Airport

Save yourself from having to lug around your heavy bags while sightseeing in Japan.

So you’ve just touched down the airport and cleared immigration and customs, and now you’re so fired up and ready to explore everything that Japan has to offer. Your check-in time at the hotel is in the afternoon anyway so you just wanted to go ahead and explore the city first – however you realize that you gots your heavy bags with you, and you don’t want to have to carry them around with you when riding the trains and all that.

This is a common source of hassle among travelers, especially those traveling with little kids and those with a lot of bags with them.

The solution? Just go to the luggage delivery desks at the airport and have them send your heavy baggage to your hotel – this way, you can simply go ahead and do your touristy agendas without the heavy burden of your bags and expect that your bags are there waiting for you at the hotel just in time for check-in.

Read more: Figuring out how to get yourself from Narita Airport to downtown Tokyo? Check out my blog post on the most practical ways to get from Narita Airport to Tokyo.

Pros of using a luggage delivery service:

  • Perfect for those what don’t want to have to deal with ‘heavy baggage’ and just proceed to explore the city right away, without having to first go to the hotel just to drop the bags.
  • Perfect for families / groups that have a large number of suitcases with them.
  • Lugging around a large suitcase when you can actually just have it inexpensively delivered to your next destination is a no brainer.
  • Fees can be the same as paying for luggage storage lockers (depending on the size of your bag and the length of the storage time)
  • You can have your bags delivered from one hotel to another, or from one city to another – this is perfect for those who want to explore different places in Japan.

Cons of using a luggage delivery service:

  • You will not have your bags with you for a certain period of time.
  • You have to figure things out a bit and there can be language barrier at times.
  • Can cause anxiety if you’re not used to having your luggage delivered in a foreign country.

As you can see above, the Pros definitely outweigh the Cons (and the cons are actually very manageable). It’s a good thing there are luggage delivery services that are not only trustworthy and very efficient with their services – they’re reasonably priced too:

1. Yamato Transport

Known for their iconic yellow/black “cat mom-carrying-kitten” logo, Yamato Transport for me is probably the best option out there. With Yamato Transport’s Hands-Free Travel service you can send your luggage from the airport to your hotel and back, and you can also send your bags to another city or hotel if you’re traveling across Japan.

Yamato Transport popularized the term Ta-Q-Bin (aka Takkyubin or 宅急便) which means “shipping/fast delivery at home” or “door-to-door delivery service” and they’ve been in the business for more than 100 years. They’re just everywhere and they have dedicated desks at the airport. It also helps that their website is very English-friendly.

2. Sagawa Express

With their “Sightseeing without Baggage” service, Sagawa Express has crafted a shipping website that’s dedicated to helping tourists load off their heavy baggage and just head back to sightseeing by offering a number of relatively affordable services such as same-day airport to hotel delivery, hotel to airport delivery (airport receiving service), city to city delivery (regular delivery), and a temporary baggage storage service.

All these are aimed at helping out tourists with their luggage so that we can all focus on that one thing we came to do: touristing. 😉

3. JAL ABC Airport Luggage Delivery Service

Owned and operated by Japan Airlines (JAL), their Airport Luggage Delivery Service is one great contender in the luggage delivery battle. They have amazing baggage drop off and baggage claim counters in the airports and they deliver on the dot.

One thing to note here is that JAL ABC pretty much specializes in luggage delivery between the airport and the hotel, and that’s pretty much it. If you need to send your luggage from your hotel to a different accommodation or to a different city, JAL ABC is not it.

4. LuggAgent

LuggAgent is very different from Yamato and JAL ABC in a sense that it has a more worldwide approach. LuggAgent serves other world destinations and Japan is one of them.

They’re a bit expensive at around ¥7,517 per bag if you’re sending from NRT or HND airport to downtown Tokyo, so I’m keeping this option last in the list (you know, just in case you run out of options).

JAL ABC Luggage Delivery counter at the airport
A JAL ABC luggage delivery counter at your service at the Narita Airport.

See below comparison table to help you decide which service to take.

Yamato TransportSagawa ExpressJAL ABCLuggAgent
Service available in English?YESYESYESYES
Dedicated airport counters available?YES
– Narita International Airport (NRT) Terminal 1 and 2 (both Arrivals and Departures area)
– Narita International Airport (NRT) Terminal 3 (Arrivals area)
– Haneda International Airport (HND) Terminal 1 and 2 (Arrivals area)
– Haneda International Airport (HND) Terminal 3 (both Arrivals and Departures area)
– Kansai International Airport (KIX) Terminal 1 International Arrivals (1F) https://www.kansai-airport.or.jp/en/service/delivery/03.html
YES
Narita International Airport (NRT) Terminal 1 & 2
Haneda International Airport (HND) Terminal 1 & 2 (1st Floor)
Fukuoka International Airport (FUK) 1F
Check out their official list of airport counters.
YES
– Narita International Airport (NRT) Terminal 1 and 2 (both Arrivals and Departures area)
– Haneda International Airport (HND) Terminal 3 (both Arrivals and Departures area)
– Kansai International Airport (KIX) Terminal 1 (both Arrivals and Departures area)
– Chubu Centrair International Airport Terminal 1 (Arrivals area)
NO (LuggAgent employee will arrive at the airport to collect your baggage)
Regions CoveredTokyo, Osaka, Kyoto, Chiba, Kanagawa, Tochigi, Miyagi, Iwate, Hokkaido, Ishikawa, Mie, Aichi, Hiroshima, Oita, KumamotoTokyo, Kyoto, Kanagawa, Gifu, Fukuoka, KumamotoFrom airport to your destination of choice and back to the airport only.Tokyo, Osaka, Kyoto, Fukuoka, Fujikawaguchiko, Hakone, Kobe, Nara, Okinawa, Sapporo, Tokyo, Yokohama
Same-day DeliveryYES (depends on the time bags are dropped and the destination). More infoYES (depends on the time bags are dropped and the destination)YES (depends on the time bags are dropped and the destination) Same-day delivert service is only available in Haneda Airport to certain hotels in Tokyo bay area.YES (depends on the time bags are dropped and the destination)
City to City or Hotel to Hotel ShippingYES (Check with your hotel if they provide the service with Yamato). More infoYES (Check with your hotel if they provide the service with Sagawa)NOYES (Check with your hotel if they provide the service with LuggAgent)
Ship to and from Konbini (convenience store)Yes, but limited to 7-eleven and Family Mart. Not all konbini stores accept such services, so please check first with your local konbini of choice.Possibly not / unknown (yet)NONO
Hotel to Airport DeliveryYES (Check with the hotel reception if they service Yamato)YES (Check with the hotel reception if they service Sagawa)YES (Check with the hotel reception if they service JAL ABC)YES (Check with the hotel reception if they service LuggAgent)
Accepted luggage sizeEach luggage must not exceed 160cm (height, width, and depth combined) and must not weigh more than 30kg.Each luggage must not exceed 160cm (height, width, and depth combined) and must not weigh more than 30kg.
*Note that if dropping bag from Kyoto, the each luggage must not exceed 140cm and must not weigh more than 20kg.
Each luggage must not exceed 240cm (height, width, and depth combined) and must not weigh more than 50kg.
*Note that if dropping bag from Kansai, the each luggage must not exceed 160cm and must not weigh more than 30kg.
Each luggage must not exceed 180cm (height, width, and depth combined) and must not weigh more than 32kg.
PRICE (sample only)NRT/HND to Tokyo: around 2,500 to 3,000 per bag. Can increase based on bag size / distance.NRT/HND to Tokyo: ¥2,220 per bag. Can increase based on bag size / distance.
Check the official Price List here: https://www.sagawa-exp.co.jp/ttk/english/service/price.html
NRT/HND to Tokyo: Around ¥2,500 to ¥3,000 per bag. Can increase based on bag size / distance.NRT/HND to Tokyo: ¥7,517 per bag. Can increase based on bag size / distance.
How to BookGo to the Yamato Transport desk at the airport to drop your bags, or ask the hotel reception if sending your luggage from your hotel.Go to the Sagawa desk at the airport to drop your bags, or ask the hotel reception if sending your luggage from your hotel.Go to the JAL ABC desk at the airport to drop your bags, or ask the hotel reception if sending your luggage from your hotel.Book via Klook 24 hours in advance to arrange a bag pick up. Note that if you are booking from an AirBnB, you have to book 72 hours in advance.
After booking, a confirmation email from LuggAgent will be sent to you containing detailed information.
For more information: https://luggagent.com/products/Japan-c143942792
Official Websitehttps://www.global-yamato.com/en/hands-free-travel/https://www.sagawa-exp.co.jp/ttk/english/index.htmlhttps://www.jalabc.com/en/hands-freetravel/airport-baggage-delivery.htmlhttps://luggagent.com/products/Japan-c143942792
Comparison table of the luggage delivery services of Yamato Transport, Sagawa Express, JAL ABC, and LuggAgent.

Tips on using these Luggage Delivery Services

  • The reception attendant at your hotel will usually be very happy to assist you fill out your waybill and coordinate with the service provider for you, but there are cases when this is not possible especially in hostels, AirBnBs, and hotels in general that do not have 24/7 reception and noone will be able to give or receive your bags for you. Before booking any delivery, make sure with the hotel that they are able to accept / send your bags for you with your chosen courier.
  • When making a delivery booking, keep the following information handy as you will need these to fill out your waybill: flight details, hotel info/delivery address, email address, a working local phone number of the hotel receiving / sending your bags.
  • Take note of when your bag is expected to arrive, and make sure that you or someone will be there to receive the luggage – although customer service is impeccable, it’s still a bit of a hassle for both ends to have to coordinate in case you miss your requested schedule.
  • If your luggage will be delivered the next day, make sure to bring stuff that will last you for at least a day.
  • Say you’re hopping from one city to another – want to go luggage free for 1 more day? If your courier allows, just add one more day to your desired baggage arrival date in the form and you’re luggage free for an extra day.
  • The size and weight of your bad can also add an additional cost, so still try to pack light where possible.
  • For safety purposes, make sure to remove flammable and dangerous items from the bags.
  • As always, keep all your important belongings with you. Don’t include them in your luggage that’s for delivery.

Frequently Asked Questions

  1. Are luggage delivery services reliable?
    • Couriers in Japan follow very strict standards and are highly efficient and reliable, so you can be sure that you will receive your bag in good condition and at the agreed upon date/location. Just make sure not to miss your side of the agreement or it may be a hassle.
  2. I’m worried about the luggage getting damaged or lost in transit.
    • Same with number 1 above, Japanese couriers follow very high standards and will take good care of your luggage for you. There’s a higher chance that you’ll damage your luggage while lugging it around the train stations as you go to your destination. 😛 In the unlikely case this happens, call them up to see what they can do to fix the issue.
  3. Can I send to a residential address?
    • Yes you can, but the problem for tourists is that you have to make sure there’s someone with a working Japanese phone number who will be receiving your luggage at the other end (either you or someone from that address.) This is why it’s sometimes hard to send to AirBnBs because usually noone will be there to receive it.

Have any questions, or tips to share? Feel free to comment down below! 🙂

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Leave the first comment

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